Here you can find answers to the most frequently asked question regarding our support:
You can find a guide in two ways. You can either use the search function and search for words related to your IT incident, or you can choose a category that relates to your IT incident and find the right guide in the list.
We are constantly working to improve our Self Service Portal with new guides and features. If a guide is missing or you have improvement suggestions, please leave us a comment on the portal and we will do our best to take this into account.
Then you can create a ticket for us. You can either do that by filling out our contact form or send an email to support@sit.dkdescribing your IT incident. Then you will be contacted by our Hotline.
Then feel free to call our Hotlineby phone +45 70230028. Our Hotline consists of a bunch of talented supporters who would love to help you.
We have permanent staffing on our Hotline every weekday.
Monday-Thursday: 9:00 a.m. to 4:30 p.m.
Friday: 9:00 a.m. to 4.00 p.m.
For absolutely urgent IT incidents, you are welcome to call outside business hours. This service goes beyond your subscription and is therefore billed on top of the subscription price.
