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Here you can find answers to the most frequently asked question regarding our support:

How do I find a guide?

You can find a guide in two ways. You can either use the search function and search for words related to your IT incident, or you can choose a category that relates to your IT incident and find the right guide in the list.

How can I give you feedback if I have improvement suggestions?

We are constantly working to improve our Self Service Portal with new guides and features. If a guide is missing or you have improvement suggestions, please leave us a comment on the portal and we will do our best to take this into account.

What do I do if I can't find a guide that matches my IT incident?

Then you can create a ticket for us. You can either do that by filling out our contact form or send an email to support@sit.dkdescribing your IT incident. Then you will be contacted by our Hotline.

What do I do if my IT incident is urgent?

Then feel free to call our Hotlineby phone +45 70230028. Our Hotline consists of a bunch of talented supporters who would love to help you.

What are your opening hours in Hotline?

We have permanent staffing on our Hotline every weekday.

Monday-Thursday: 9:00 a.m. to 4:30 p.m.
Friday: 9:00 a.m. to 4.00 p.m.

For absolutely urgent IT incidents, you are welcome to call outside business hours. This service goes beyond your subscription and is therefore billed on top of the subscription price.